I. Introduction

Welcome to the NODO FAQ!

We understand that navigating payments and rewards as a content fellow or user on NODO can sometimes raise questions. This FAQ is designed to address your most common concerns and provide clear, concise answers to help you maximize your experience on the platform.

Whether you're curious about different cashout methods, connecting your wallet, or understanding how Gems work, we've got you covered. By the end of this FAQ, you'll feel confident managing your earnings and enjoying the benefits of being part of the NODO community.

So, let's jump right in and dive into the details of your NODO journey!

Do you have any specific questions or topics you'd like to prioritize in the FAQ? Sharing them now will help tailor the content to your needs and those of your users.

II. Cashout Methods

1. Different Cashout Methods and Their Best Use Cases

Fonbnk

Fonbnk offers a quick and convenient way to convert your NODO Gems into airtime, providing instant withdrawals directly to your registered Nigerian phone number. Here's how it works.

Steps:

Choose Gem Denomination: Select the number of Gems you wish to withdraw.
Pick Fonbnk Option: Opt for Fonbnk as your cashout method.
Verify with OTP: Receive and enter a one-time password sent to your NODO-registered phone number.
Instant Airtime: Upon confirmation, your phone will be credited with the equivalent airtime value within 5 minutes.

Considerations:

Airtime vs. Cash: Fonbnk provides airtime, not direct bank deposits. This might not be ideal if you prefer direct cash access.
Exchange Rate: Fonbnk uses a fixed conversion rate of #1000 per $1, potentially lower than current market rates. Consider potential value loss compared to alternative cashout methods.
Double Conversion: Selling acquired airtime further incurs discounts, reducing the overall value received.

Ideal Use Cases

Small, Quick Payments: Fonbnk shines for smaller, immediate airtime needs.
Direct Airtime Users: If you regularly use and value airtime, Fonbnk offers a convenient solution.

Visual Guide

For a step-by-step video walkthrough, watch this. Remember, this method is currently limited to users in Nigeria.

Manual Cashout

Manual cashout offers more flexibility than Fonbnk but comes with a longer processing window. Here's a breakdown

Steps

Follow a similar process to Fonbnk, verifying with an OTP.
The NODO team processes your request within 7-8 business days.
USDT is sent directly to your registered wallet address.

Considerations

Larger Amounts:This option is better suited for larger withdrawals due to the processing time.
Processing Delay: Expect 7-8 business days for funds to reach your wallet, potentially longer in some cases.
Potential Rejection: Technical issues or policy violations may lead to withdrawal rejections, which will be addressed later in this FAQ.
Global Availability: Unlike Fonbnk, this option is open to users worldwide, not just in Nigeria.

III. Connecting Wallets

2. Connecting Coinbase Wallet to Your Dashboard

Here's a step-by-step guide to seamlessly connect your Coinbase Wallet to NODO:

1. Download Coinbase Wallet

Visit your preferred app store (App Store or Google Play) and download the Coinbase Wallet app to your mobile device.

2. Set Up Your Wallet

Launch the Coinbase Wallet app and either import an existing wallet or create a new one.
Crucially, securely store your seed phrase. This phrase safeguards your wallet's access and funds—never share it with anyone.

3. Prepare for Scanning

Within the Coinbase Wallet app, locate and tap the "scan" option.

4. Access NODO on Your Computer

Use your computer to visit the NODO website.
Navigate to your account settings.
Click the "Connect Coinbase Wallet" button.

5. Scan the QR Code

A unique QR code will appear on your computer screen.
Promptly scan this code using the Coinbase Wallet app on your phone.

6. Approve Transactions

Once scanned, you'll be presented with transaction requests.
Review and confidently approve these requests. There are no associated gas fees, ensuring a cost-free connection process.

7. Confirmation and Reflection

Upon successful completion, you'll receive a notification confirming your wallet connection to NODO.
Your connected wallet should instantly appear within your NODO profile. If not, simply refresh the page to ensure visibility.

3. Connecting Metamask to Your Dashboard

To connect your Metamask wallet to NODO, simply follow the same steps outlined above for Coinbase Wallet. The process is identical, ensuring a smooth and consistent experience regardless of your preferred wallet choice.

Remember, it's crucial to keep your seed phrase confidential for both wallets. This ensures the security of your funds and maintains complete control over your digital assets.

Refer to the video below, or watch it here.

IV. Payment Processing

4. When Will I Receive My Payment?

Fonbnk: Enjoy instant cashout within 5 minutes, receiving airtime directly to your Nigerian phone number. This method is ideal for quick airtime top-ups.
Manual Cashout: Choose this option for the ability to withdraw larger amounts. However, expect a processing time of 7-14 business days, with USDT sent directly to your registered wallet address.

5. Can I Request Another Payment Soon After One?

NODO implements a cooldown period between withdrawal requests to ensure smooth system operation and fair access for all users. Here's how it works:

Cooldown Period:

After initiating a payment request, wait at least 6 hours before submitting another request.
Ignoring this cooldown can lead to:
- Rejected requests: Your gems will be automatically returned to your account.
- Error messages: "Error" may appear instead of "rejected," but the outcome remains the same.

Why is this in place?

System stability: Frequent requests can strain the system, negatively impacting everyone's experience.
Fairness and equity: This rule ensures everyone has a chance to withdraw their earnings without overwhelming the system.

Remember

Respect the cooldown period for successful cashouts.
Plan your withdrawals accordingly to avoid delays or rejections.

V. Account & Wallet

6. Understanding Two Wallet Addresses

You might have noticed two wallet addresses associated with your NODO account:

Profile wallet: This is a dummy wallet used for internal testing purposes and not where your funds are stored. Ignore this address and avoid using it for any transactions.
Settings wallet: This is your main wallet, linked through Metamask or Coinbase. This is where your actual earnings will be sent when you choose manual cashout.

Remember

Only use the wallet address in your settings for withdrawals.
Never share or use the profile wallet address. It's not connected to your account and transactions sent there will be lost.
An update to remove the dummy wallet is planned. Until then, simply ignore it.

Avoiding Confusion

Double-check before copying or using any wallet address.
Only use the address displayed in your settings for financial transactions.
If unsure, contact NODO support for clarification.

7. Maximum Cashout Requests per Day

To ensure system stability and fair access for all users, NODO limits daily manual cashout requests to 4, with a minimum 6-hour wait between each request. This aligns with the cooldown period mentioned earlier and helps maintain optimal performance for everyone.

While Fonbnk allows for multiple transactions in a day, it's important to be mindful of the following:

Limited Availability: Fonbnk is currently only available in Nigeria.
Small Amounts: It's best suited for smaller and quicker cashouts due to airtime conversion limitations.
Frequent Use: Excessive transactions might impact processing time and system stability.

For larger withdrawals or wider accessibility, consider the manual cashout option. Remember, responsible use ensures smooth operation for everyone on NODO.

VI. Gems & Rewards

8. When Will I Receive My Gems?

Here's a breakdown of how you earn and receive Gems on NODO:

Earning Gems

Monthly Allocation: At the end of each month, content fellows receive Gems as payment based on their contributions and engagement. This process usually takes 3-5 business days to complete.
Additional Activities: You can also earn Gems through quizzes, surveys, and daily check-ins, providing opportunities to supplement your monthly earnings.

Receiving Gems

Once allocated, your Gems will be reflected in your NODO account balance.
You can then choose to convert your Gems into:
- Airtime: Instantly through Fonbnk (Nigeria only).
- Cash: Via manual cashout, with funds sent directly to your registered wallet address (global availability).

Remember

Earning opportunities vary, so participate actively to maximize your Gem rewards.
Processing times may differ slightly, so allow a few business days for Gem allocation and cashout completion.

9. Missing Gems After Check-In

While usually your daily check-in rewards (XP and Gems) are granted instantly, there might be times when it takes up to 24 hours for them to reflect in your account. This is due to various system processes running in the background.

Don't worry if you don't see them immediately! If 24 hours have passed and your check-in rewards haven't appeared, please contact our support team for assistance. They'll be happy to investigate and help you resolve the issue.

VII. Surveys & Quizzes

10. Limited Availability of Surveys/Quizzes

We understand that completing the 7-day streak can be challenging due to the limited quizzes and surveys currently available. Here's why:

Previously: Content creators could directly publish quizzes, leading to some inaccurate content and extra work for moderation.

Change: To ensure quality and consistency, NODO transitioned to an in-house moderation process for quizzes and surveys. This initially reduced their volume, but it ensured:

Higher Accuracy: A dedicated team vets all content before publishing, guaranteeing correctness.
Improved Experience: Moderation minimizes misleading information and enhances user trust.

The Good News:

NODO is actively increasing the number of quizzes and surveys published through the in-house system.
The daily check-in remains a reliable way to earn Gems even when quizzes and surveys are limited.

VIII. Payment Network & Currency

11. Network and Currency for Payments

Currently, manual cashout on NODO utilizes the Ethereum network for USDT transfers. While NODO supports other blockchains like Avalanche, Celo, and Base, Ethereum remains the temporary choice for this specific function.

We understand that high gas fees on Ethereum can be an inconvenience. Rest assured, this is a temporary solution, and NODO is actively working on integrating alternative, cost-effective blockchain networks for manual cashout soon.

IX. Troubleshooting

12. Delayed Withdrawal (Over 8 Business Days)

Manual cashout processing typically takes between 7-8 business days. While we strive for faster delivery, unforeseen circumstances can sometimes cause slight delays.

Here's what to do

Wait until 8 business days have passed since your withdrawal request before contacting support. This allows ample time for standard processing.
If it's been over 8 business days and you haven't received your funds, please contact our support team. They'll be happy to investigate and assist you further.

Tips for a smooth experience

Ensure you've provided the correct wallet address for your withdrawal.
Double-check that you haven't exceeded the daily withdrawal limit.
Be patient as we work diligently to process requests efficiently.

If you attempt to withdraw and you are being asked to connect your wallet, whereas your wallet is already connected. And even when you try to connect, it tells you “wallet address is already connected”. Yet you still can't withdraw. It's probably a glitch backend. Try again after some hours and if the issue persists contact the support. It's not your fault, and there's nothing to do about it from your end. There's no need to panic as your wallet is already connected.

13. Wallet Already Connected Error

We understand you might encounter a situation where you're prompted to connect your wallet even though it's already linked. Here's how to navigate this:

Possible Glitch

In rare cases, a temporary glitch on our end might cause this error. Don't worry, your wallet remains securely connected.

Steps to Take

Wait a few hours: Sometimes, a refresh can resolve the issue. Try again later to see if the error persists.
Clear browser cache and cookies: This can sometimes help eliminate temporary glitches.
Try a different browser: Occasionally, browser-specific issues can occur. Try using a different browser to see if it resolves the problem.

If the error persists after trying these steps, please contact our support team. They'll be happy to investigate further and assist you with your withdrawal.

X. Changing Wallet Address

15. Modifying My Payment Wallet Address

We understand there are currently some limitations with the Gems payment option. We're actively working to improve and stabilize it, and we'll provide updates as soon as possible.

Meanwhile, manual cashout through USDT remains available as it has been. If you need to change your wallet address for manual cashout:

Contact our support team with your request. They'll guide you through the process.
Double-check the accuracy of your new USDT (ERC-20) wallet address. Once verified, your support representative will update your information.
Wait for confirmation. The support team will reach out to confirm the change once complete.

XI. Conclusion

This FAQ has equipped you with essential information about navigating payments, rewards, and wallet connections on NODO. Remember these key takeaways:

Know your cashout options: Choose between Fonbnk for instant airtime (Nigeria only) or manual cashout for wider global reach and larger amounts.
Understand processing times: Expect delays between withdrawal requests and remember the cooldown period to ensure system stability and fairness.
Connect your wallet securely: Follow our guides for seamless integration with Coinbase Wallet or Metamask, prioritizing the safety of your seed phrase.
Seek support: If you encounter any issues or have additional questions, our friendly support team is always here to help.

At NODO, we're dedicated to empowering creators and fostering a thriving community. We continuously strive to enhance the platform and your experience. As we evolve, don't hesitate to share your feedback and suggestions!

Thank you for being part of NODO. Let's create, connect, and grow together!